Module # and NameLearning Outcomes: 
Module 1: 
The Case for Coaching• Understand the business case for performance coaching
• Understand the performance coaching current state
• Understand the key differences between mentoring and coaching
• Understand the differences between performance coaching and other coaching interventions
• Learn the coaching mindset of successful
performance coaches
• Learn the science behind why performance coaching works so well
• Sell the benefits of coaching as a superior leadership skill to organization decision makers
• Gain the buy-in and excitement of busy participants about why coaching will improve their results
Module 2:
 Artful Questioning• Gain knowledge about how to ask powerful performance coaching questions
• Distinguish between coaching stages and appropriate questioning
• Understand the logical flow of artful questioning
• Develop skills in asking well thought out and placed questions
• Increase thinking capacity in their coachees
• Strengthen the coachees ability to think
• Build trust and relationship
• Empower your employees to solve problems, achieve more and increase self confidence
• Inspire motivation and accountability
• Shift accountability for success to crafting solutions for themselves
• Increase the number of leaders that have strong coaching skills throughout your organization
• Develop people in a way that increases innovation and results-focus
Module 3:
Artful Listening
• Review the art of questioning
• Gain knowledge about how to listen during performance coaching
• Identify personal listening challenges
• Develop skills in overcoming listening blocks
• Understand the coach’s role in managing listening challenges - both the coachees and their own
• Understand listening for development
• Great business leaders are excellent listeners
• Discover the wisdom in your associates
• Create better outcomes to everyday business challenges
• Increase ownership and accountability in your coachees
• Build trust with your associates
• Develop your leadership listening skills
Module 4: Coaching Conversations• Develop questions for each step of the coaching process
• Develop awareness of how to keep the coaching conversation on track
• Distinguish between coaching opportunities and 
other development options
• Learn the steps in the performance coaching process
• Help your employee get the most out of the coaching conversation
• Inspire new insights and solutions
• Have a process that moves your conversation from discovery to strategy, action and successful outcome
• Increase the sustainable development of new, 
positive habits and behaviors
• Scalable, performance results
Module 5: Follow-Up to Create New Habits• Review the steps of the performance coaching process
• Review the performance coaching decision tree
• Develop awareness of how Way Forward sets up successful follow-up coaching conversations to create new habits
• Discover how 
Check – Encourage – Expand – Action
 questions help cement new behaviors
• Show your coachee you care about their results
• Learn how your coachee is practicing new behaviors and having new insights
• Have a process that leverages your coaching conversations into positive new habits
• Support your coachees in their development
Module 6: Career Coaching Conversations to Retain the Best People• Discover the similarities and differences between performance coaching and career coaching
• Learn to differentiate end goals and performance goals
• Build skills in conducting career conversations with a focus on the strengths and values of the coachee
• Help your employees get the most out of the career coaching conversations
• Inspire new insights and opportunities for growth and advancement
• Avoid the pitfalls of the “painful performance review” and conduct a positive, productive conversation
• Increase the likelihood of retaining top performing employees
Module 7: Developing Your Own Authentic Coaching Style• Identify ways to integrate performance coaching into your leadership skill-set
• Develop a plan for continued growth and development of your own coaching brand
• Authentically mold Coach2Lead Performance Coaching into your unique leadership style
• Experience personal and professional growth
• Inspire authentic leadership in others
• Align coaching with personal values & strengths
• Gain comfort and expertise in developing employees through performance coaching
• Enjoy the process
• Create an environment where people are engaged, highly satisfied, and generating extraordinary results
• Empower others with the innovation and confidence at the core of their thinking
Advanced Module: Giving Feedback• Understand the differences and when to give 4 types of feedback
• Learn how to avoid the identity traps of the fixed mindset
• Learn to use I statements so that feedback is heard and acted upon
• Increase trust by leveraging transparency through context – feedback for the sake of what?
• Build loyalty by acknowledging the underlying needs of your career coachees
• Learn how to weave Appreciation, Coaching, Mentoring and Evaluation into the G-R-O-W coaching model
• Avoid the trap of judging others actions by assessing their competence or character while assessing yourself based on your intentions
• Be aware that your body, voice and face communicate volumes about what you’re thinking and feeling; and will impact how others perceive your feedback
Advanced Module: Receiving Feedback• Learn the 4 types of feedback and how they confuse and complicate communication
• Learn to separate evaluation from coaching and coaching from advice
• Learn practical tips on how to help others avoid triggering hot-buttons when receiving critical feedback
• Become a feedback seeker - what went well, how could I improve, what do I commit to trying differently?
• Listen with the purpose and intention of self-improvement
• Avoid simple labels and embrace complexity and nuance
• Make sure to give yourself a second score regarding how you put feedback to use
• Be clear about the type of feedback you are seeking: Appreciation, Coaching, Mentoring, Evaluation
• Avoid wrong-spotting: dismissing all feedback because of some small flaw
Don’t analyze feedback – test it: try it on and see if it fits, try it out and see if it helps, take an experimenter's approach to acting on feedback from others
Advanced Module: Maximize Individual Development• Learn how to break-down “fixed mindsets” and instill “growth” mindsets
• Learn how to coach any employee to their next highest level of maturity
Identify your own fixed vs. growth mindset and your own current stage vertical development (you can’t coach someone to a higher stage than you experience yourself)
• Hold the belief that the coachee is fully capable of and accountable for their own vertical growth
• Accelerate the “vertical development” of the next generation of leadership
• Coach to nudge your coachees into their next level of development using values and purpose to call to them
• Maintain positive SCARF – Status, Certainty, Autonomy, Relatedness, Fair process
• Recognize effort as well as results
• Model learning language – “I am learning to do this, although I haven’t mastered it….yet!”
• Appreciate and tap into the feeling that comes from being connected to and part of a team
Advanced Module: Coaching for Recognition• Learn how appreciation and recognition can increase AND decrease performance
• Learn the different styles of appreciation and how to recognize individuals in a manner that makes a difference for them
• Learn how to build in appropriate appreciation and recognition in your daily/weekly activities
• Master SSG Feedback: Short, Specific & Generous
• Create flourishing teams by maximizing the ratio of positive to critical feedback
• Create resilience by recognizing effort as well as results, habits as well as commitments
• Run better meetings by integrating recognition
• Build high performing teams with habits of recognition
• Build loyalty and engagement through well designed recognition behaviors
Advanced Module: Team Coaching• Learn to use the G-R-O-W coaching model in team situations
• Learn to examine team dilemma's from multiple perspectives: stakeholders, processes and tech/tools
• Learn to apply the two essential elements in all high performing teams
• Increase collaboration through team coaching, find better solutions to team challenges
• Increase execution and results through team-buy-in
• Get the best thinking from your entire team to solve your team issues
• Encourage mutual accountability within your team
Advanced Module:
Coaching for Efficiency and Accountability
• Discover the different elements of an effective request
• Learn how to communicate what you need in a clear and effective manner
• Learn how to decline powerfully
• Learn how to create structures of accountability to guarantee success
• When accountability is broken, identify what is missing and discover how the relationship can be restored
• When trust is broken, see if it is a character or competence issue and approach the solution accordingly
• Hold yourself and others accountable to their word
• Model personal responsibility and ownership as a team value in your own behavior
• Clarify roles and responsibilities - RACI
• Establish buy-in and support from all impacted stakeholders, especially senior leaders
• Help prioritize “your” project with other projects
• Allow for powerful "no's" in your life and in your team
Advanced Module:
Coaching through Resistance to Change
• Learn to expect and embrace resistance to move through it more efficiently
• Understand the role of trust in navigating change
• Learn how to manage your own resistance to change
• Learn how to coach others up and down the change curve
• Establish and maintain mutual accountability within your team
• Offset the change grapevines using transparency
• Help top leadership over the change curve first – don’t assume they are – confirm it
• Step up coaching and recognition in times of high uncertainty
• Challenge assumptions and ask incisive questions to nudge people along
• Help people focus on what they can control
• Consciously choose your own growth mindset
• Be impeccable with your change behaviors
• Use team coaching to gain buy-in and increase excellence in execution
Advanced Module:
Creating a Culture of Coaching
• Applying advanced coaching techniques to embed coaching in your personal style
• Examining your commitment to lifelong improvement as a leader who develops others
• Choosing personal and team next steps to achieve and sustain a culture of coaching
• Using your unique strengths and values to improve your coaching practices
• Weave coaching into your career counseling priorities
• Leveraging the support and accountability of your team to maintain momentum
• Staying conscious of your impact as a role model on the culture.
• Using the power of storytelling to embed a culture of coaching